1. Information We Collect
Account Information
During registration, d4vd collects the personal information you voluntarily provide, including your full name, email address, mobile number and date of birth. This information is required to verify your identity, process transactions and comply with applicable legal requirements in Malaysia.
Device and Browser Information
When you use the d4vd platform — whether via the website or mobile app — we automatically record technical information including device type, operating system, browser version, IP address, time zone and language settings. This data is used to identify technical errors, improve platform performance and detect suspicious activity.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect the necessary information through licensed payment providers such as DuitNow, Boost, and FPX. d4vd does not store your full bank account details or payment card numbers — sensitive payment information is processed directly by our payment service providers using industry-standard encryption.
Usage and Activity Data
We record data on how you use the platform, including games played, bets placed, pages visited and session duration. This data helps us understand user needs and continuously improve the overall platform experience.
2. How We Use Your Information
D4vd uses the information collected solely for legitimate and transparent purposes. The primary uses of your information include:
- Account management – To create, verify and securely maintain your user account.
- Transaction processing – To process deposits, withdrawals and other financial activities in MYR accurately and efficiently.
- Security and fraud prevention – To detect, investigate and prevent fraudulent activity, money laundering or unlawful use of the platform.
- Platform improvements – To analyse usage patterns and improve the interface, speed and reliability of the d4vd platform.
- Service communications – To send important notifications regarding your account, policy changes or security information.
- Legal compliance – To meet the reporting and compliance requirements set out under applicable Malaysian law.
3. Use of Cookies and Tracking
The d4vd platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
- Session cookies – Required to maintain your login session and ensure account security during active use.
- Preference cookies – Saves settings such as your preferred language and time zone.
- Analytics cookies – Collects anonymised data on how users interact with the platform for improvement purposes.
You can control or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of some d4vd platform features.
4. Data Storage, Security and Information Sharing
Security and Storage
D4vd uses SSL (Secure Sockets Layer) encryption to protect all data transmitted between your device and our servers. Stored data is safeguarded with appropriate technical and organisational security measures, including strict access controls and continuous system monitoring.
Your personal information is retained for as long as your account remains active or as long as necessary to fulfil the purposes described in this policy. Following account closure, we may retain certain records for the period required under applicable Malaysian law.
Third-Party Sharing
D4vd does not sell or rent your personal information to third parties for marketing purposes. Your information may be shared only in limited circumstances: with authorised payment service providers to process your transactions, with game software suppliers required to deliver our services, or with relevant authorities where required by Malaysian law. All third parties we work with are bound by strict confidentiality agreements.
5. User Rights, Policy Updates and How to Contact Us
Your Rights as a User
As a registered d4vd user, you have the following rights regarding your personal information:
- Right to Access – You may request a copy of the personal information we hold about you at any time.
- Right to Rectification – If you find that your information is inaccurate or out of date, you can request a correction through your account settings or by contacting support.
- Right to Erasure – You may request the deletion of your personal data, subject to any legal obligations that require us to retain certain records.
- Right to Withdraw Consent – For data uses that rely on your consent, you may withdraw that consent at any time.
Changes to This Policy
D4vd reserves the right to update or amend this Privacy Policy from time to time. Any material changes will be communicated via in-platform notifications or email to your registered address. Continued use of the platform after changes are published will be considered acceptance of the latest version of this policy.
Contact Us
For any enquiries, requests or complaints regarding your privacy and data protection, please contact the d4vd support team by email: [email protected]. You may also refer to the FAQ for answers to the most frequently asked questions about privacy and account security.
More Questions? We're Here to Help
Contact the d4vd team or check our FAQ for more information on how we protect your data. Register an account or log in to manage your privacy settings.
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